Level Books - Terms

I. GENERAL TERMS AND CONDITIONS

1. contractual partner
level-books.de is a shop of the LEVEL10 book publisher. We, the LEVEL10 Buchverlag, are your contractual partner for all orders from this shop.

2. conclusion of the contract
The presentation of our product range does not constitute a binding offer. Only by clicking on the button "Buy now" after entering all the necessary details do you submit a binding offer, the access to which we answer with a confirmation of receipt. This confirmation of receipt does not represent an acceptance of your offer, but is only intended to inform you that we have received your order. A contract with you is concluded when we deliver the goods or make digital content available for download in execution of the order.

3. order data
The text of the contract will be stored by us after conclusion of the contract and can be requested by you. You can print out the order data immediately after sending or use the e-mail "confirmation of receipt" for this purpose.

4. warranty
The warranty is based on the statutory provisions (24 months). Liability on the part of Level10 Buchverlag is excluded, with the exception, however, of liability for damages due to breach of such contractual obligations which are indispensable for achieving the purpose of the contract (cardinal obligations), due to defective products in accordance with the Product Liability Act, due to injury to life, limb or health, resulting from a negligent breach of duty on the part of Level10 Buchverlag or an intentional or negligent breach of duty on the part of a statutory authority.

5. representatives or vicarious agents of Level10 Buchverlag and for other damages which are based on a grossly negligent breach of duty by Level10 Buchverlag or on an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of Level10 Buchverlag.

6. data protection regulations and data security
You can find our privacy policy here.

7. complaints and dispute resolution
From 15 February 2016, the EU Commission will provide a platform for out-of-court dispute resolution. This gives consumers the opportunity to settle disputes in connection with their online order without the need for a court of law. The dispute resolution platform can be accessed via the external link https://ec.europa.eu/consumers/odr/ . We are anxious to settle possible disagreements from our contract amicably. In addition, we are not obliged to participate in arbitration proceedings and unfortunately cannot offer you participation in such proceedings.

8. imprint: The imprint can be found here.

II. SUPPLEMENTARY TERMS OF USE FOR THE PURCHASE OF PHYSICAL PRODUCTS

1. revocation instruction and right of revocation
You have the right to revoke this contract within fourteen days without giving reasons. The revocation period shall be fourteen days from the date of conclusion of the contract. In order to exercise your right of withdrawal, you must inform Level10 Buchverlag, Lise-Meitner-Str. 6, 74074 Heilbronn, Germany, of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the attached sample revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.
If you revoke this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges resulting from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your revocation of this Agreement. For such refund we shall use the same means of payment as you used for the original transaction unless expressly agreed otherwise with you and in no event will you be charged for such refund".

2. return of goods
Returns are not free of charge for you as a buyer. For returns from other European countries, please contact us beforehand.

3. retention of title
The goods remain our property until full payment has been made.

III. SUPPLEMENTARY TERMS OF USE FOR DIGITAL CONTENT AND SERVICES

2. prices
All prices are to be paid in Euro (EUR) including the legal value added tax (plus any shipping costs). With PayPal, the invoice amount is due immediately upon delivery of the goods.

3. provision of digital contents for download
The following applies to downloads of digital content: The contents are protected by copyright; you undertake to acknowledge and comply with the copyrights. You acquire the non-exclusive, non-transferable, unrestricted right to use the acquired content in terms of territory and time in order to download it to a terminal of your choice and transfer it to up to five different terminals. You may store the downloaded Content on each device and make it visible on each device as many times as you like. Any use beyond this is only permitted within the scope of and in compliance with the copyright restrictions (§§ 44 a ff. UrhG). You may not remove any copyright notices, trademarks, digital watermarks or other legal reservations in the retrieved content. Information on the functioning of digital content, including applicable technical protective measures for such content and, where applicable, restrictions on interoperationality and compatibility of digital content with hardware and software, insofar as these restrictions are known to us or must be known to us, can be found here.